Questions & answers
Will my client know I'm using PaidUp? +
No. Emails are sent from your name and email address. Your client sees a professional email — there's no mention of PaidUp anywhere. On the Pro plan you can use a completely custom sender name and email domain.
Does it actually work? +
Research shows 29–31% of all freelance invoices are paid late. Most late payments happen simply because clients forget or deprioritise it. Professional, consistent follow-up resolves the majority of cases — and PaidUp handles that follow-up automatically so you don't have to.
Can I edit the emails before they send? +
Yes — you can preview and edit every email in the sequence before it goes out. You can also pause or cancel a chase at any time from your dashboard.
What if the client still doesn't pay after the sequence? +
Solo and Pro users can generate a professional Demand Letter PDF at the click of a button — ready to post or email. We also provide links to small claims information for Australia, UK, and USA.
Can I cancel anytime? +
Absolutely. No contracts, no lock-in. Cancel from your account settings and you won't be charged again. Any active chases will continue until their sequence is complete.